Frequently Asked Questions
FAQ
Is NTC Goods a real store?
Yes. NTC Goods is operated by Ndlovu Tech Corp, registered in the United States. Shopify Payments processes our checkout, PayPal & major credit cards accepted. Founder: Brendon Ndlovu.
Where do you ship?
Worldwide. See our Shipping Policy for delivery windows by region.
How long does shipping take?
US orders typically arrive in 7-15 business days. International orders in 10-21 business days. Every order ships with full tracking.
Why isn't shipping faster?
Because we keep prices honest. To deliver in 2 days, retailers stockpile inventory in expensive warehouses and pass the cost to you. We work with global supply networks and ship direct — slower, but 30-50% cheaper.
What payment methods do you accept?
- Credit / debit cards (Visa, Mastercard, AmEx, Discover)
- Apple Pay
- Google Pay
- Shop Pay
- PayPal
- Buy now, pay later via Shop Pay Installments
Can I track my order?
Yes. Tracking is sent within 48 hours of your order to the email you used at checkout. Click the link to see live updates.
What if my package is lost or stolen?
Email bdon3ballin@gmail.com. We'll file a claim with the carrier and either replace the item or refund. Lost packages are NTC Goods' problem to solve, not yours.
Can I return an item?
Yes — within 30 days of delivery. See our Returns Policy for the process.
Do you offer bulk or wholesale pricing?
Yes. Email bdon3ballin@gmail.com with "WHOLESALE" in the subject line. We'll send you our wholesale rate card within 24 hours.
I'm a creator / influencer / reviewer. Do you do partnerships?
Yes. Email bdon3ballin@gmail.com with your handles + audience size. We send samples to creators with engaged communities.
How do I contact support?
Email bdon3ballin@gmail.com. Response within 24 hours, Monday-Friday. We're a small team — every message gets read.